Shipping policy

Order Processing Times

We aim to process orders with 1 working day.

UK Shipping Costs and Times

Standard (Royal Mail 48): £3.59 - delivery aim is 2-4 working days

Express (Royal Mail 24): £4.39 - delivery aim is 1-3 working days

Europe Shipping Costs and Times

Tracked: from £5.55 to £9.95 (weight dependant) - delivery aim is 2 to 7 working days

Rest of World Shipping Costs and Times

Tracked: from £7.45 to £14.30 (weight dependant) - delivery aim is 2 to 11 working days

 

Shipping FAQ

Can you track my parcel's location for me?

Yes, we can do this for you. You will also be able to track your item yourself, using the tracking number and link that will be sent to you upon confirmation of shipping. Please check spam folders for this email, because sometimes they do hide in there. 

I think my parcel is lost, what should I do?

On occasion, customers may experience slight delays with shipping. In these cases, parcels normally arrive a few days later than expected. Very rarely we are contacted to let us know that a parcel has not arrived at all. If this is the case, then we will replace your order for you. This would happen after a specified delivery cut-off point has passed, at which point your parcel would be considered lost in transit. The cut-off point date, decided by the shipping company, is worked out as follows:

  • UK: 10 working days after due date

  • Europe: 20 working days after due date

  • Rest of World: 25 working days after due date 

If you are concerned, please contact Sarah Matthews at info@rodneymatthewsstudios.com who will investigate missing mail for you.  We always work with you to resolve matters as quickly as possible.

What does Brexit mean for EU customers?

As of 1st January 2021, we reduced our product prices and our shipping fees (as visible to EU customers) by 20%.  This is because we can no longer charge EU customers any sales tax on products or shipping purchased from us.  Instead, customs authorities will now collect sales tax from EU customers, as well as additional customs duties.

This means that after we we have shipped your order, customs authorities will contact you to collect payment of:

- sales tax: you will pay the sales tax relevant to your country, i.e. the amount your government would apply if you were buying the same product in your own country; and

- custom duties: a type of tax on cross-border goods that are collected as government revenue and to protect local industries.

    To assist customs, and to make sure that you are charged correctly (and not overcharged), we will complete all necessary customs declarations and attach them to your parcel.

    What do I need to know about customs?

    After we we have shipped your order, customs authorities will contact you to collect payment of:

    - sales tax: you will pay the sales tax relevant to your country, i.e. the amount your government would apply if you were buying the same product in your own country; and
    - custom duties: a type of tax on cross-border goods that are collected as government revenue and to protect local industries.

    To assist customs, and to make sure that you are charged correctly (and not overcharged), we will complete all necessary customs declarations and attach them to your parcel.